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TurboTax 2018 - trapped in the CA state download/install loop

Forum|Forum|6 years ago
July 6, 2019
4 replies
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Hi,

I tried to come back to the Tax preparation.

As I click the app on Mac, it led me to update the Federal and State SW.

As I go through the update/install steps, I encountered following message - "The Tax return you are attempting to load contains one or more state tax forms which are not installed on this machine. Please install California to continue."

So I followed the instruction step by step to download & install CA state package.

The download & install completed successfully but I still encounter the warning message above and I had to do the download & install process all over again, but I couldn't get out of the CA package install/update loop.

Please help me.

See the pictures below:

TT reports successful installation.

But after the restart of Mac or TT , it still says "CA not installed" 🙎

TurboTax Home & Biz Mac

Best answer by mesquitebean

To anyone with the Mac software still having this problem:

I heard back from TurboTax today. This was a recent issue that was supposed to have been resolved for most Mac users last month.

EDITED: A user reported the recent program update resolved this issue for him. So be sure you have the latest program update.

If that doesn't resolve it here are a couple of things to try:

While it can be resolved by phoning Support and getting the state software download, I was informed today that there is something a user can do on their own without phoning Support. These are the steps I was given for any Mac user to try who is still having the problem:

Select the Go menu.
Choose Go to Folder.
Enter ~/Library and select Go.
Navigate to the Application Support folder.
Open the TurboTax folder.
Open the forms folder and extract the state zipped folder listed there.
Once completed, relaunch TurboTax.

So based on those steps, it sounds like the state program was not being extracted. So if updating your program with the latest update doesn't resolve it, one may with to try that and see if that will avoid the hassle of phoning Support.

macuser_22

Employee

First - restart the Mac. If that does not help then:

Corruption could have occurred in the Application or in an associated preference or support file.

The best remedy is to totally uninstall TurboTax and all associate files and then re-install. That will not delete or change any .tax2018 data file that had already been created with the tax data.

To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.

Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac

https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

D

DMB17

I'm having exactly the same problem and followed these steps, but to no avail - wondering if this worked for others? Everything was OK until updating today. Thanks.

T

Tiger7491

Thank you for the steps in the first reply but they do not work. I tried them for more than 10 times.

Will Intuit Staff be able to try to reload this state updates so that we can finish our taxes?

J

jojoleto

I also trapped on the download CA state loop, any update with the issue

M

mesquitebean

Employee

@jojoletoand any other users who have reported above:

Please contact TurboTax Support tomorrow using the form below and ask for assistance. Other Mac users have reported that Support was able to assist and push the state software as a separate download which installed well.

Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

Where the form asks what product you are using, be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which Edition.

https://support.turbotax.intuit.com/contact

M

mesquitebeanAnswer

Employee

To anyone with the Mac software still having this problem:

I heard back from TurboTax today. This was a recent issue that was supposed to have been resolved for most Mac users last month.

EDITED: A user reported the recent program update resolved this issue for him. So be sure you have the latest program update.

If that doesn't resolve it here are a couple of things to try:

While it can be resolved by phoning Support and getting the state software download, I was informed today that there is something a user can do on their own without phoning Support. These are the steps I was given for any Mac user to try who is still having the problem:

Select the Go menu.
Choose Go to Folder.
Enter ~/Library and select Go.
Navigate to the Application Support folder.
Open the TurboTax folder.
Open the forms folder and extract the state zipped folder listed there.
Once completed, relaunch TurboTax.

So based on those steps, it sounds like the state program was not being extracted. So if updating your program with the latest update doesn't resolve it, one may with to try that and see if that will avoid the hassle of phoning Support.

A

abiyo

This is so horrible that the company has been made aware of this bug in 2018 and they have yet not fixed it in 2023. I tried all the recommendations and nothing works. They provide some program for fixing this on Windows but not on Mac. I think this is the last year I'll use Turbotax if the billion dollar company cannot even fix a simple computer bug going on for 5 years now.

H

HeatherPLO

If you haven't already, if you are using the Download/Desktop version, please make sure you have updated your software. For Mac, please see this Help Article.

If this does not resolve your concern, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.

@abiyo

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