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Woody1
November 20, 2019
Question

Turbotax 2019

  • November 20, 2019
  • 3 replies
  • 0 views

After loading Turbotax for first time and transferring from 2018 tax info, I could not SAVE and lost the entries.  It warned me that I could not save the file.  How come?

3 replies

Critter
Critter
Employee
November 20, 2019

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available M-F  from 5 a.m. to 5 p.m. Pacific time.

Support can also be reached during business hours by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

    SteamTrain
    SteamTrain
    Employee
    November 20, 2019

    ...and please let us know what the problem was.  I've seen this reported on occasion, but don't what their final solution was.

    _________________

    Maybe a write-protected directory?   

    Or you logged into your computer as a Guest, and do not have write permission?

    ____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
    D
    dmertz
    Employee
    November 20, 2019

    If you are using Windows 10, perhaps it's being caused by Windows Defender Controlled Folder Access:

    https://ttlc.intuit.com/community/taxes/discussion/i-get-a-file-not-found-when-i-try-to-save-my-file-why/00/400199

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