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TurboTax 2019 Crashing on Windows 7

Forum|Forum|6 years ago
May 15, 2020
3 replies
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Solution 5/20/20: right click on the TT icon, select "Properties", then "Compatibility" tab, then check the box "run this program in compatibility mode for:" then select Windows 7, then run as administrator.

In my case I didn't have to select "run as administrator" but apparently some do.

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Turbotax 2019 started crashing any time I tried to modify a return beginning 5/14/20. I had no problems since 4/4 when I downloaded TT to my Windows 7 desktop.

bluepost22

Best answer by yrn

Just got off with TTax Tech and have a suggestion from them that may help.

Wonderful tech named Chris who pulled in level 2 support. She took her time and patiently went through trying to fix this. We may have solved the problem.

Prior to launching TT, right click your program icon and select "properties".

In the properties box, select the "compatibility" tab.

On the compatibility tab CHECK the box next to "run this program in compatibility mode"

Checking this box will open a drop down menu. In the drop down menu select "Windows 7"

CHECK the box next to "run as administrator".

Then click "Apply"

Then click "OK"

After doing this i seem to be able to continue a return that had been crashing for me.

I have not yet finished the return so this may yet be some false hope... but it may just do the trick.

good luck

VolvoGirl

Employee

Windows System Requirements says you can install on Windows 7

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-windows-software/00/26175

Installing on Windows 7 Information

https://ttlc.intuit.com/community/tax-topics/help/windows-7-end-of-support-impact-for-turbotax/00/859775

And see

https://ttlc.intuit.com/community/tax-topics/help/what-if-i-don-t-want-to-upgrade-from-windows-7/00/27617

B

bluepost22Author

Both premier and Business install just fine on my beefy Win 7 desktop.

What tech support told me is "We aren't going to give you any tech support since you're on Win 7".

No escalation, no level 2, you've tried uninstall/reinstall etc and that's it.

bluepost22

V

vpulumati

That sucks. I agree with you guys. If it is not supported on Windows 7, they should clearly state that. My TurboTax Home and Business is working fine until today when it installed updates. Whenever I click on my Charitable Deductions, it crashes. I didn,t talk to the support yet since they are off today. Did anyone experience this? I installed on another Windows 7 and it crashes on that also. My guess is that they have some updates that are not programmed properly. I am in the IT profession and know a bit of this.

Y

yrnAnswer

Just got off with TTax Tech and have a suggestion from them that may help.

Wonderful tech named Chris who pulled in level 2 support. She took her time and patiently went through trying to fix this. We may have solved the problem.

Prior to launching TT, right click your program icon and select "properties".

In the properties box, select the "compatibility" tab.

On the compatibility tab CHECK the box next to "run this program in compatibility mode"

Checking this box will open a drop down menu. In the drop down menu select "Windows 7"

CHECK the box next to "run as administrator".

Then click "Apply"

Then click "OK"

After doing this i seem to be able to continue a return that had been crashing for me.

I have not yet finished the return so this may yet be some false hope... but it may just do the trick.

good luck

G

g067_2

Thank you it worked 😍

M

mihirshah

To clarify, in my case, selecting Run As Administrator caused TurboTax to crash. I only needed to select Compatibility Mode for Windows 7.

M

mesquitebean

Employee

@ mihirshah @ bluepost22 @ stan6

The workaround is mostly anecdotal as reported by users in this and a couple other threads. After selecting Compatibility and choosing Windows 7, some users have reported having to place the checkmark for "Run as administrator", while others of you have reported that you didn't have to.

Perhaps it has to do with the way it was installed (administrative account or not).

The TurboTax FAQ below concerning administrative rights does say that administrator privileges are required for updating. But I've never had it ask me for admin permission before updating back when I was using Windows 7).

FAQ: Administrative rights in TurboTax for Windows

https://ttlc.intuit.com/community/troubleshooting/help/administrator-rights-in-windows-7-8-and-10/01...

I personally don't have to have a checkmark, and mine updates fine. I'm using Windows 10, however--not 7. But I installed it using a Windows user account with administrative privilege.