Question

TurboTax 2020 crashes repeatedly when I work on W-2 information. MacOS 12.6.2. Any suggestions? (support sent me here)

Forum|Forum|3 years ago
January 8, 2023
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TurboTax Online

Employee

How are you entering the W-2 information? You cannot import 2020 W-2 information. You have to key it in by hand.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Critter-3

Skip the import section completely ... do not enter the EIN until you get to a later screen AFTER you choose to enter the info manually.

H

HiFilingImJ

If anyone is still stuck here... Leave your EIN blank, it'll let you move on to the manual entry and won't crash.

Basically, it's trying to see if it can auto-load your W2. The API it uses is not functional anymore, and it does not have error handling to gracefully realize "oh, that system is down" so it just crashes when it expects and answer and instead gets a timeout (or a 503 response that isn't formatted the same way or whatever).

tl;dr: leave EIN blank and hit next, it won't crash