TurboTax 2024 charged me for State eFile even though product was purchased specifically said FREE State eFile. Is that legal?

Forum|Forum|1 year ago
April 8, 2025
1 reply
0 views

Purchased deluxe version of TurboTax which comes with Federal eFiles as usual, but this version also came with a Free State eFile. Said so. Prepared returns, went for eFile - no hints that efile would cost extra. Final step, State eFile hit paywall. Product purchased clearly said Free State and Intuit/TurboTax reneged on that promise. So how do you justify this.

Understand, we will not trust Intuit or TurboTax again.

xmasbaby0

Employee

E-filing fee in desktop software

Did you purchase desktop software with state software included? They sell Deluxe both with and without state software--so you have to be careful which one you choose. And even if it does have the state software download included, that is for preparing the state. There is an extra $25 fee to e-file the state. You can avoid the state e-file fee if you print and mail the state instead of e-filing it.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**