TurboTax 2024 Install/activation technical issue

Forum|Forum|1 year ago
January 23, 2025
5 replies
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I purchased 2024 TurboTax Premier from Costco. I Selected to download the Windows version and I downloaded the application an initiated the installation and it gave me a message it successfully installed on my Windows 10 Pro computer where I have always installed previous TurboTax versions. I then restarted my computer and the double-clicked on the 2024 TurboTax Icon on my desktop to start the program so I could enter the license code, etc. However, when I double click on the 2024 TurboTax icon it seems to start and it fleshed the typical TurboTax window on my display buy it immediately disappears and never starts up and never gives me any error messages or any sort of indication of a problem. I have tried this whole process 5-6 times and each time the result is the same. Is anyone else experiencing this issue and have a remedy to resolve this? There seems to be no way to contact a real technical support person at Intuit to assist. Appreciate any/all assistance

mglauner

Here's an article on Troubleshooting TurboTax Desktop Issues that may help you.

If you can't get the product you purchased to work, you can request a refund and get a download from Intuit.

You can talk to a person at Contact TurboTax Support.

JeffS57Author

I checked out the troubleshooting guide and the step to add https:*.intuit.com to trusted sites does not work as there is a syntax error of some sort. Is there an update for that syntax to allow the correct site?

I tried all the other steps but I still get the same results.

I also saw where some other people seemed to have same issue but on Windows 11 Pro where they had to create a new account and then install Turbotax 2024 - is that needed on Windows 10 Pro as well, and if so, what are the steps needed to create a new account?

CatinaT1

I am going to suggest these steps below. I think you might be having an issue other users have experienced with installing when using Windows 10.

Type "environment" in the windows search bar.
This will bring up "Edit the System Environment Variables" as a match.
Clicking on it takes you to the "Advanced" tab of a dialog box titled "System Properties."
Near the bottom of the dialog box, click on the pushbutton labeled "Environment Variables...".
This brings up a separate dialog box that shows the current values for user environment variables at the top and system variables at the bottom. In the list of user environment variables, you should see both TEMP and TMP, and their current values.
Click on each, then click on the "Edit..." pushbutton.
This brings up another dialog box in which you can change the "Variable value" to "C:\Temp" (be sure to change the variable value, not the variable name).
This folder must, of course, exist for this step to work properly.
OK out of all the dialog boxes and retry the install.
Environment variable changes take effect immediately, so if this is the only change you make, it's not necessary to reboot.

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T-hawk104

Employee

Yes! I have same problem with slight difference

I get to "windows or mac" so i select windows (running Win 10). I window pops up saying I can' run because this is not a Microsoft app. Tried to runfrom Microsof Edge with same result. Stuck! Seems to be multiple posts on same issue!

VolvoGirl

Employee

@T-hawk104 Are you running Win 10 or 11 in S mode? You need to switch out of S mode.
https://support.microsoft.com/en-us/windows/switching-out-of-s-mode-in-windows-4f56d9be-99ec-6983-119f-031bfb28a307

GBDave

I'm having the exact same problem. All prior versions of TTX still work. All prior versions utilized a disc purchased from Costco. This new download option is a mess.

JeffS57Author

Exactly, same here. All my previous versions of Turbotax are all still installed on my computer and work just fine, and each of those were installed via a disk I bought at Costco. Intuit really messed this up this year!