TurboTax Billing info error

Forum|Forum|3 years ago
February 7, 2023
3 replies
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hey I am having a problem am about to click file taxes after conforming my billing information and im getting this error "Oops. We’re having a little trouble processing your billing information. Please select "contact us" from the help panel to speak with an expert to assist you" does anybody know why im trying to contact support and nothing the only option i have is to pay $40 to get help

TurboTax Free Edition Online

Best answer by MichelleLO

Please try logging completely out of the TurboTax website, then clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser.

If you continue to have issues please reach out to a TurboTax representative for assistance.
What is the TurboTax phone number?

EbonyA

Please review this resource; although it lists a different error message it can potentially help you with billing holds.

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tokllesAuthor

it still not working

MichelleLOAnswer

If you continue to have issues please reach out to a TurboTax representative for assistance.
What is the TurboTax phone number?

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dave1289

i got the exact issue, here's the solution I found from older posts:

"The problem is TurboTaxes Billing Address Verifier. There here is the weird trick to get passed it. In theaddress field put in "gibberish" just let your fingers touch random keys Do the same for your city. YourState and Your Zip code should be correct. Put in your credit card info in and process the payment.Hope this helps."

So in the billing address window just enter random characters, but enter correctly for state and zip code.

I found this very absurd and ridiculous and I am starting to doubt turbotax product as a whole.

BillingError

Unbelievably, this worked for me. This seems like a fairly serious coding error by TurboTax.

halsshop

I was charged twice by TurboTax for refund transmission, and I was also charged (also twice) for a state refund transmission that it did not do. I tried to request a refund in the app, but it does not recognize either of the transaction numbers.

I tried to address in the ai chat, which told me that an agent would call me, and I never received a phone call.

How do I get my refund from TurboTax (not my federal or state refunds, but money that TurboTax charged me).