Question

Turbotax charges

Forum|Forum|4 years ago
March 19, 2022
2 replies
0 views

I was charged three times for the software I purchased, for each return I submitted. I feel it is unfair that turbotax does this when it is clear I purchase the software automatically each year, and it is advertised it is for more than one user per family.

VolvoGirl

Employee

Did you use the Desktop program? Sometimes people accidentally use the online version instead of the installed program. If there was a black menu bar down the left side that was Online.

For the Desktop program you get 5 free Federal Efiles. In the Desktop program you get one free state PROGRAM download to prepare unlimited state returns. Then each state return (including the first one) is $20 to efile, usually goes up to $25 March 1. Or you can print and mail state for free.

X

xmasbaby0

Employee

We cannot see which software you used. Did you use desktop software---the CD/download? If you used the CD/download you can prepare and e-file up to five federal returns with no additional charge and prepare state returns too if you purchased a version with state software. The only additional charge with that software would be the state e-filing fee. You can avoid the state e-file fee if you print and mail the state returns.

But if you used online software, you only get one return per fee. And federal and state are separate fees.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

T

Thomas7717Author

I used the CD. Still, I was charged $40 for each of my two children who filed separately. I believe the program is written not to recognize a pre-purchased CD unless the primary user logs online first. This is a flaw, as no warning is given that these charges will be assessed until the user files. Also, unfair.

DoninGA

Employee

If you paid $40 for tax returns then you were using the online editions and not the TurboTax software you installed on your personal computer.

When using the TurboTax desktop software there is no reason at all to sign onto the TurboTax online editions.

You could have created, completed and e-filed their tax returns using the desktop editions at no charge unless a state return was also included and then there would have been a state e-file charge of $25 which could also be avoided by printing and mailing the state return.