TurboTax crashed, lost all my info

Forum|Forum|3 years ago
October 13, 2022
2 replies
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I was in the middle of inputting charitable donations (nearly finished with my return) when TurboTax crashed (just shut down silently). I opened my tax file again, and it's starting me from scratch again. I really don't want to have to enter everything again. How can I find all the info I've put in already? This is TurboTax 2021 on desktop. I'm using an iMac running iOS 10.15.7 (Catalina). I appreciate any help you can give.

Technical Help

Anonymous_

Employee

Contact Support.

What is the TurboTax phone number? (intuit.com)

losmaddenAuthor

I called support (they had been closed when I called initially, though their message indicated that they should still be open until 9 PM PDT). They could not help me recover my info. I just have to add it all in again.

VolvoGirl

Employee

I don't know for Mac but on Windows If you don't have the main .tax file you might have one that starts with a Tilde sign ~ like "~your name.tax2021". That file is if your computer crashes or your real file gets lost or deleted or corrupt so you can restore it.

cmslewis

This happened to me just now. A possible salve: if you're on a Mac, search in Finder for a .tax2024 file (or .tax[YYYY] for whatever year it currently is). I found an autosaved .tax2024 file from a few minutes before the crash and was able to open it and resume from where I'd left off. Of course, as soon as I reopened it I saved it, named it, moved it to a real folder on my system, etc.

Hope this helps!

iannovich

you just saved my life. I spent 11 hours doing everything in one day for business taxes and it just froze up at the final save... I combed my files for a temp file or anything that meant I wouldn't have to restart. Your tip worked. I'm very grateful.