TurboTax Deluxe not showing running refund/owe information

Forum|Forum|1 year ago
January 18, 2025
14 replies
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My TT Deluxe online is not showing a running total of refund/amount due. I saw solutions in 2024 that have not worked for me, and Tech Support has been unable to solve so far. Has anyone had this problem and fixed it?

TurboTax Deluxe Online

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naticio

fire the idiot product manager and VP and the whole team, either they are bored with nothing to do, want to justify their salary or are plain stupid to remove this feature

taxlady28

The feature caused a lot of confusion with many users. They saw a refund and then did not understand when they put in more data and the refund amount went down. They thought that TurboTax was taking their money from them. While many users understood what was going on, the feature caused a lot of phone calls for help from users who did not understand it. Now they only see the tracker after having put in their income, expenses, and deductions.

xxxx-xxxx

This is a BS answer. The feature is there on iPad and iPhone. It was removed only for desktop and online on PC. Yes, it might cause confusion for some users. But it is costing a lot for others as a simple answer can make a costly money decision. If you see the numbers going up or down at least you are certain the answers are correct or as expected. Please do not keep on saying that many users got confused. Now it is a black box. You put garbage in, you get garbage out and nobody notices it.

HR block is the best option for this year until TurboTax puts it back or loses the business completely

zcori39qvbh6

BRING THIS BACK! This was literally the main reason we used TurboTax! Will be switching to a different provider next year. What a horrible move that was!

doingtaxessuck

after painfully and blindly putting all my info in and not having any clue due to the lack of the live tracker i'm going over to H&R block to see if it's better. so sad, been doing my taxes for many many many years with turbotax, guess that comes to an end this year.