Question

TurboTax Deluxe under MacOS BigSur on MacBook Air (Apple M1 chip). TurboTax app doesn't open/run at all when double clicking on the app icon. Anyone with same problem?

Forum|Forum|5 years ago
January 7, 2021
6 replies
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TurboTax Online

J

jasper1963

Yes I had exactly same problem; got a full refund from Amazon

I have used Turbotax for years on my Mac; upgraded OS.I 'm screwed

Bought a windows based system now so I can use turbo tax

I have phone, iPad and Mac.One would think Apple would warn their loyal customers of the issue

T

TiffanyL

Thank you for the feedback. We are aware of this experience and are working on a resolution for it. Program "issues" this time of year are very common.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

K

kona74

Is there an expected timeframe to solve this problem? Or should I find another solution?

I bought a new computer specifically because last year Intuit told me I would not be able to use my old MacBook for this year’s taxes.

Regads,

F

franc210

It did work until Big Sur was recently updated to 11.2 on my MacBook Pro M1. It now bounces, flashes something on the screen for a fraction of a second and then crashes. I tried TT2019 and TT2018 that I still had, and same behavior, so I think it is a permissions thing with the software. I hope Intuit and Apple will work it out soon.

F

franc210

UPDATE: I went through the detailed process of deleting all of the associated files in the library, and then downloaded and reinstalled again, and it is back up and working. I don't know why it quit, but I'm OK now.

M

MimiTN

It’s now 3/23 and I just recently ran into this same issue after the last update, so where is the fix? I spent 3 HOURS on the phone with customer support who were unable to get the program working. I have the error report which I could share, but the agent was never able to get a hold of an elevated technical support member. Yes, I have followed all of the suggested fixes below - none work. Now I have lost everything I have already populated and will be starting over with H&R Block. Unfortunate, because I prefer a TurboTax but not if there’s no customer service and a known problem they refuse to address in a timely manner as I need to get my taxes filed! An inoperable program leaves me no choice but to seek a refund.

M

MichelleLO

I apologize for your frustration. If you would like to discuss your fees, please reach out to Customer Support. You'll want to use the keywords billing issues to get you to the right person.

What is the TurboTax phone number?

You can also see this TurboTax Help Article to request a product refund: How do I request a refund for my TurboTax product?

@MimiTN

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J

jpineau

I have the same problem with M1 chip with 2020 and now 2021. need help

M

madrhino69

I followed the directions below

Also if present remove: ~Library/Caches/KSCrash/TurboTax

~/Library/Caches/KSCrash/TurboTax

~/Library/Caches/io.fabric.sdk.mac.data/com.intuit.turbotax.20XX

and restarted the computer and then Turbo Tax and it worked.

Break, Break, Here is the total post that was helpful for me.

Cass0317

Intuit Alumni

‎February 26, 2021 3:15 PM

Thank you for your feedback. For MacOS BigSur, I suggest: restarting the Mac and uninstall and reinstall TurboTax.

To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.
"Level 15 macuser_22"

Also if present remove: ~Library/Caches/KSCrash/TurboTax

~/Library/Caches/KSCrash/TurboTax

~/Library/Caches/io.fabric.sdk.mac.data/com.intuit.turbotax.20XX

After removing theses files, you should be able to re-install and the application operates as expected.

"TaxesAreTaxing Level 2"

H

Hatetax529

I purchased a new MACAIR M1 computer because last year Turbotax said my old MAC would not work for 2021. I purchased Turbotax 2021, loaded to my MACAIR M1 but the program won't work. Any ideas. I tried all the suggestions posted that I can find with no luck. I love Turbotax but not willing to buy a windows computer would rather switch to HRBlock software.

R

Retired Bill

Employee

Benn a customer for approx 30 years.

I had the same problem in 2020 with my premier version. Couldn't put it on my new 2020 MacBook air or my 2015 MacBook air. Turbo tax sent me a download version that we could not get on the 2021 MacBook Air but it worked on the 2015 one.

I bought a new disk from Amazon for 2021 and it download to my new MacBook Air but it would not open. Turbo Tax had no luck. I am going to try the download now.

My patience is getting thin.

M

madrhino69

Hi - I successfully installed 2021 Turbo Tax on M1 and Intel Macs.

Here is what I posted earlier to resolve. Recommend you try if you can.

Try this - It worked for me on removing library files.

I followed the directions below

Also if present remove: ~Library/Caches/KSCrash/TurboTax

~/Library/Caches/KSCrash/TurboTax

~/Library/Caches/io.fabric.sdk.mac.data/com.intuit.turbotax.20XX

and restarted the computer and then Turbo Tax and it worked.

Break, Break, Here is the total post that was helpful for me.

Cass0317

Intuit Alumni

‎February 26, 2021 3:15 PM

Thank you for your feedback. For MacOS BigSur, I suggest: restarting the Mac and uninstall and reinstall TurboTax.

To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.
"Level 15 macuser_22"

Also if present remove: ~Library/Caches/KSCrash/TurboTax

~/Library/Caches/KSCrash/TurboTax

~/Library/Caches/io.fabric.sdk.mac.data/com.intuit.turbotax.20XX

After removing theses files, you should be able to re-install and the application operates as expected.

"TaxesAreTaxing Level 2"

H

Hatetax529

Thanks for the info. I saw that someone else posted the same thing. After figuring out how to find the library files I did as directed and Turbo tax worked. Thanks for all the responses

2

2Taber

This is happening again on MacBook Air macOS Big Sur 11.6.3 in January 2022! Someone please fix.

Have tried all fixes that are listed from last year. It was working fine up until I sent an error message to Intuit. Now it does not open. What a waste of time dealing with this problem. Again TurboTax Please fix this.