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Solved

TurboTax didn't restart after update

Forum|Forum|4 years ago
March 10, 2022
1 reply
0 views

Tonight, I restarted working on my income taxes. There was an update to TurboTax, which I applied. After the update there was a popup saying that TurboTax would restart itself. I wanted a few minutes, but it didn't. So, I started it again myself, no problems.

But later I took at the Event Viewer in Windows. I found an entry there which I related to what I believe happened. I thought I'd report it here so Intuit could investigate it further. Here's the entry:

Description:
Application 'C:\Program Files (x86)\TurboTax\Individual 2021\32bit\TurboTax.exe' (pid 253056) cannot be restarted - Application SID does not match Conductor SID..

TurboTax Home & Biz Windows

Best answer by rjs

Thanks for the information. I have passed it on to the forum moderators. This bug has been around for years, but it seems to happen randomly, so it's hard to troubleshoot. Maybe your information will help.

rjsAnswer

Employee

Thanks for the information. I have passed it on to the forum moderators. This bug has been around for years, but it seems to happen randomly, so it's hard to troubleshoot. Maybe your information will help.

What is the solution?

Employee

Launch Turbo Tax again from the Desktop icon.