Question

Turbotax is saying I am ineligible for Child Tax Credit "because your total income of $149,046 exceeded the $200,000 limit for married filing separately status". Why?

Forum|Forum|2 years ago
February 25, 2024
1 reply
0 views

How $149,046 is greater than $200,000

TurboTax Deluxe Online

Can you please provide a screenshot (without any identifying information) of your screen indicating that you are ineligible for the Child Tax Credit due to your total income of 149,046? Please tag me in your reply. Thank you!

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

W

wxyz32new-gmail-Author

Here is the screenshot. Why TurboTax is thinking $149,046 is greater than $200,000 ? @LenaH

LenaH

Thank you for the screenshot. To further research this, it would be helpful to have a TurboTax ".tax2023" file that is experiencing this issue.

You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions: Go to the black panel on the left side of your program and select Tax Tools.

Then select Tools below Tax Tools.
A window will pop up which says Tools Center.
On this screen, select Share my file with Agent.
You will see a message explaining what the diagnostic copy is. Click okay through this screen and then you will get a Token number.
Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.

We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.

Thank you for your patience.

@wxyz32new-gmail-

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"