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Employee
December 2, 2021
Question

TurboTax is sending emails to an address I have but don't use. The preferences on my account do not refer to that inactive email address. How do I delete it?

  • December 2, 2021
  • 1 reply
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1 reply

December 2, 2021

By submitting an account recovery request that includes a copy of your driver's license or other approved ID.

 

Account Recovery Request (intuit.ca)

gcotterlAuthor
Employee
December 2, 2021

Done.

 

Will TurboTax contact me if they can't find the old (inactive) email address in my account?

Employee
December 2, 2021

Do you have more than one account?  Maybe the emails are coming from an old account.

 

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

 

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

 

 

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**