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April 1, 2020
Question

TurboTax is stating my refund had been accepted on 3/27/2020 but it's just prompting me to wait for an email pertaining to it's acceptance yet I have received no such email

  • April 1, 2020
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1 reply

Employee
April 1, 2020

Did you use Online TurboTax?  When you log into your Online account, does it say at the Tax Home that your efile was accepted?   You should have also received an email.  Check your email's junk/spam folders or other email accounts.   It's possible not to get one, however.  I myself haven't gotten my acceptance email the last 3 years.

 

You wrote:  "it's just prompting me to wait for an email pertaining to acceptance..."

What is the "it" that is doing this prompting?  Are you referring to the tool at the IRS website?  If so, is it not finding your info?  See the tips below.

 

If your Tax Home in your account says "accepted", then use the IRS "Where's My Refund" tool.   When using the IRS WMR tool, be sure you enter the correct SSN and filing status.
https://www.irs.gov/Refunds

 

Use only the Federal refund amount.  Do not use any combined total refund figure that includes the state refund.


Look at your actual 2019 return to get the Federal refund amount.  Be sure you are using what is displayed on your Federal Form 1040, Line 21a for the Federal refund amount.


And if you are paying your TurboTax fees out of the Federal refund, use the Federal amount without regard to the fee subtraction; i.e., the amount before any fees are subtracted.

 

You can also try phoning the IRS refund hotline.  I've seen it work for some users before when the WMR tool didn't.

800-829-1954