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April 12, 2023
Question

Turbotax Live Premium is showing on Invoice but I never used it doing my taxes

  • April 12, 2023
  • 2 replies
  • 0 views

So in order for me to file my taxes it says I have to pay for Turbotax Live Premium which is a service I did not use. I have tried clearing and starting over multiple times and I cannot get it to clear. Could it be because I have 1099-INT, OID, and DIV forms on my return? 

2 replies

April 13, 2023

Looks like you're using TurboTax Online Free Edition. If you are being prompted to upgrade, the system is detecting that your tax situation requires additional forms or schedules that are not covered in the free edition. 

For information about being prompted to upgrade, please see Why do I have to upgrade from Free Edition?

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