Solved

TurboTax Premier 2019 keeps crashing when I try to update any entry.

Forum|Forum|6 years ago
May 20, 2020
1 reply
0 views

I can open my saved return (*.tax2019) just fine. However, whenever I navigate to Federal Taxes -> Wage & Income and click any Update button such as the one next to "Interest on 1099-INT", TurboTax will crash.

I tried re-installing TurboTax as well the California state but it didn't help.

OS: Windows 7

Version: 2019.41.30.244

Installed all updates as of 5/15/2020

Can someone please help?

Best answer by rjs

Try this. It has worked for some people with similar problems.

Exit from TurboTax.
Right-click the TurboTax 2019 icon on your Windows desktop.
On the pop-up menu click "Properties."
In the Properties window click the "Compatibility" tab.
Check the box that says "Run this program in compatibility mode for:" and select Windows 7."
Check the box that says "Run this program as an administrator."
Click OK.
Start TurboTax again.

rjsAnswer

Employee

Try this. It has worked for some people with similar problems.

Exit from TurboTax.
Right-click the TurboTax 2019 icon on your Windows desktop.
On the pop-up menu click "Properties."
In the Properties window click the "Compatibility" tab.
Check the box that says "Run this program in compatibility mode for:" and select Windows 7."
Check the box that says "Run this program as an administrator."
Click OK.
Start TurboTax again.

D

DLaw1Author

Thanks! That works.

T

tagreg

THANKS! Resetting TT desktop icon properties to Windows 7 and run as Administrator STOPPED the program from crashing EACH TIME I tried to edit "charitable deductions" AFTER TT did updates on 5/22/20 !!!