Skip to main content
March 12, 2020
Question

TurboTax says I need to upgrade Firefox /google acct. done upgrades, TurboTax still won’t let me. getting same msg I have to upgrade ?Why isn’t upgrades working?

  • March 12, 2020
  • 1 reply
  • 0 views
No text available

1 reply

DonnaLO
Employee
March 12, 2020

Refreshing your browser and clearing out your cache and cookies may resolve the issue, the articles below will help.   After performing these steps log out of TurboTax and then back in.  If the issue still persists please try a different browser.

 

This one shows how to delete your cookies.   

https://ttlc.intuit.com/replies/3301745  

This one will help you clear your cache.  

https://ttlc.intuit.com/replies/3302272  

 

If you continue to have problems please contact Technical Support using this form: 

 https://support.turbotax.intuit.com/contact/ 

 

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"