Question

TurboTax stuck on Live option

Forum|Forum|4 years ago
January 21, 2022
1 reply
0 views

I have already cleared and started over multiple times and the TurboTax software will not allow me to remove live at all. What else can I do to clear this?

DoninGA

Employee

See if the procedure in this TurboTax support FAQ will help you - https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/00/27312

S

StivesonAuthor

Hi,

This did not resolve the issue. There is no option to remove live when reviewing and starting over hasn't helped the last three times I've done it.

DoninGA

Employee

@Stiveson wrote:

Hi,

This did not resolve the issue. There is no option to remove live when reviewing and starting over hasn't helped the last three times I've done it.

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

Or -

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax