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April 12, 2025
Question

TurboxTax Deluxe can't start a new return

  • April 12, 2025
  • 1 reply
  • 0 views

When I try to start a new return, I get the "Starting New Return..." box and the cursor spins forever. I am running Windows 11 and have kept it up to date. I have uninstalled and reinstalled multiple times.  I have tried running it as administrator.  There is no compatibility settings to change because I am running the current version of Windows. I was able to make a new return back in December, but I cannot now. I can open an existing return and work with it, but I need to make a return for my child, and I can't do it. Any way to fix this?

    1 reply

    dalointAuthor
    April 12, 2025

    Never mind. It just took a long time. I think it was searching the disk to look for TurboTax files because it found them all and presented them in a list.