Question

TurbuTax repeated signs me out after I hit the Done Button in the Income section

Forum|Forum|6 years ago
March 14, 2020
1 reply
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TurboTax Free Edition Online

GiseleD

You may want to log out, clear your cookies and cache, and then log back in.

Here's how:

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

Google Chrome
Mozilla Firefox
Microsoft Internet Explorer 11 (use the drop-down on the upper right corner of that page for earlier versions)
Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

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A

alexsjensen

I have the same problem. Clearing caches does not work. I have tried Chrome, IE (I was not allowed to use IE), and Edge. Always the same problem. I tried two tax returns, my daughters and sons. Same problem with both.

A

Anonymous

Try deleting your browser's cookies. Please see this Turbo Tax FAQ regarding How to delete cookies! If that doesn't work try using a different browser all together.