Unable to connect to Turbo Tax Cloud

Forum|Forum|2 years ago
February 3, 2024
3 replies
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I have completed my taxes and I am trying to pay for the state filing with a credit card. When i attempt to go to Turbo Tax to pay I get the "unable to access TurboTax Cloud account check credentials and try again" The cursor just spins. I can access this account with the same login credentials independently. I do not want to pay Federal Government another $40 to process a small refund.

Can anyone help

CatinaT1

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax. Also, make sure you have ran all updates. You might also try a different browser if that doesn't work.

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Adam101

I have the exact same problem. I cleared the Cache and Cookies. I still cannot connect to Turbo Tax Cloud. Please help. How can I connect to Turbo Tax Cloud to make payment for State return and file all returns? Thank you.

CatinaT1

Try disabling your main internet browsers pop up blocker before getting to the payment page.

The billing address on your credit card and the mailing address on your tax return have to match or you will get an error for paying with a credit card.

If they are not the same then change your mailing address to your billing address. Click on My Info on the left side of the screen. Edit you mailing address and Continue. Go back to the File section to make your payment.

After the payment has been approved, go back to My Info and change the address back to the original.

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davefnumber2

In my case, I found out that it was because Intuit didn't think I had a secure internet connection. A restart on my router (I also connected via ethernet just to be safe) fixed the issue.

jghuang

I've talked to three agents in 2 days and spent 5 hours on it with nothing to show for. The last agent said that it's a known issue that Intuit is working on it. And why isn't this shared with its agents!

I've tried cleared the cache, changed the mailing address, used a different browser, filed federal and state separately, redownloaded the software, etc.

One post indicated that he fixed the issue by changing his PC IPv4 DNS to 1.1.1.1 and 8.8.8.8. I tried that as well and failed!

Looking for a solution and more things to try!

jghuang

A friend suggested me to use a different computer for the filing - redownload the software, import the completed file. And it worked. I only filed the federal electronically as I'm getting a lot of money back! For the state, NJ, I decided to mail it in as I'm only getting $41 back, after all the hassle, I refused to give $25 to Intuit!

flash171

I had this same issue from the desktop app. This worked for me.

From cmd window execute the 4 commands below.

I had used this initially to install the desktop app when having issues and it also worked for the "cannot access the turbotax cloud" error.

ipconfig /flushdns

ipconfig /registerdns

ipconfig /release

ipconfig /renew

MonikaK1

You have posted on a thread that has been inactive for a year. Please clarify what activity you are having trouble with in TurboTax Desktop, if the information below doesn't address it.

If you are having trouble submitting your return online for filing:

Connecting to the Internet is required to update TurboTax and ensuring your completed tax return is accurate and ready to file. Hardwired connections work best. Try another browser - Chrome generally works well.

Try exiting the program and reentering, or restarting your device.

To check your Internet connection:

Open your browser and go to a website that you haven't visited in a while. If you can't access the site, your connection isn't working. Contact your Internet service provider for assistance
Set up your firewall software so TurboTax can download updates and state programs

Please see this help article for more information and tips to check and restore your Internet connection for using TurboTax.

If you confirmed that all of the procedural steps were followed, you have a good connection, and your original return was fully processed, and you still get the transmission error message, please click here for information to contact TurboTax customer support.

@flash171

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