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January 9, 2024
Solved

Unable to download my Amazon purchased 2023 Deluxe Software

  • January 9, 2024
  • 4 replies
  • 0 views

I purchased my downloadable 2023 TT Deluxe software from Amazon.  Like many customers I keep getting an error message when I try to download it.  How do I fix this?

    Best answer by Anonymous_

    Contact Amazon

    4 replies

    Employee
    January 9, 2024

    Contact Amazon

    VolvoGirl
    Employee
    January 9, 2024

    What error message?  What browser are you using?  Try downloading it in Chrome.  It doesn't like Microsoft Edge.   Did you buy the right download, Windows or Mac?  Does your computer meet the requirements?  They changed this  year.  

     

    Window System Requirements
    https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-windows-software/00/26175


    Mac System Requirements
    https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-mac-software/00/25609

    SteamTrain
    Employee
    January 9, 2024

    ...and you are downloading it from the Amazon software site aren't you?

    ____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
    clsadlerAuthor
    January 13, 2024

    Resolved by calling Amazon.  I had to clear all previous applications of TurboTax and sign into Intuit.  Not as easy this year as putting in your purchase code.  

    VolvoGirl
    Employee
    January 13, 2024

    What?  That doesn't sound right.  What previous Turbo Tax did you have to clear?  From where?  Like uninstall previous TT programs off your computer?