Unable to download my Amazon purchased 2023 Deluxe Software

Forum|Forum|2 years ago
January 9, 2024
4 replies
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I purchased my downloadable 2023 TT Deluxe software from Amazon. Like many customers I keep getting an error message when I try to download it. How do I fix this?

Best answer by Anonymous_

Contact Amazon

Anonymous_Answer

Employee

Contact Amazon

VolvoGirl

Employee

What error message? What browser are you using? Try downloading it in Chrome. It doesn't like Microsoft Edge. Did you buy the right download, Windows or Mac? Does your computer meet the requirements? They changed this year.

Window System Requirements
https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-windows-software/00/26175

Mac System Requirements
https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-mac-software/00/25609

SteamTrain

Employee

...and you are downloading it from the Amazon software site aren't you?

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

clsadlerAuthor

Resolved by calling Amazon. I had to clear all previous applications of TurboTax and sign into Intuit. Not as easy this year as putting in your purchase code.