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February 17, 2023
Question

Unable to download state: California. An empty box appears with a "close" button. I tried restarting. Please help.

  • February 17, 2023
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1 reply

February 17, 2023

You may want to try clearing your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning correctly when trying to connect to your web browser.

If you continue to have issues please reach out to a TurboTax representative for assistance. 

What is the TurboTax phone number?

 

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