Unable to pay for state e-filing

Forum|Forum|2 years ago
April 15, 2024
2 replies
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Hello,

I have TurboTax for business and home. Unfortunately, I am not able to pay to e-file my state and state return. May I ask if anyone is having the same issue? I was hoping the system would be fixed overnight, but I got the same error message. I've tried multiple credit cards as well. Thankfully, I can mail my state return, but would like to have the data transfer from my business federal to my business state.

TurboTax Business Windows

WhiteBarn

I've spent most of 2 days trying to figure it out. The best I found was to go back and select to send state later to avoid payment option. It allowed me to send my federal without payment while I hope to get state filed soon.

PaulaM

Employee

Some people are having luck paying for the state efile fee when they change the billing address of the card to 123 Main St. Leave the city, state and zip as is. @WhatsUpChknButt @WhiteBarn

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WhatsUpChknButtAuthor

Thanks! It wouldn’t hurt to give it a try. I called for support and was told to clear my cookies/cache, but thought that was weird since I’m using software and not a browser.