Unable to purchase 2024 TurboTax Delux as Desktop (downloaded) software

Forum|Forum|1 year ago
January 6, 2025
2 replies
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Hello,

Suspected Software Bug in Payment screen - Unable to enter the correct MONTH for the credit card expiration date.

I have been having multiple frustrating issues with finding and downloading the Turbo Tax DESKTOP software for 2024 and am now to the point that I believe that I have downloaded the DMG file for MAC and am attempting to pay for the software/registration but getting stuck on the payment screen entering the two number Month value for the credit card expiration date. The screen/software insists on using the drop down list for selection and displays all 12 months but only accepts values 01 through 08. Values 09 through 12 are not accepted.

SOFTWARE BUG? or am I doing something wrong??

rak22

Best answer by DoninGA

@rak22 Understand the issues you are having when trying to enter expiration date for a credit card. That is a bug in the software and the only way to report that bug and maybe? pay for the software is through TurboTax support. Sorry, there is no one on this forum that can help with a billing issue.

DoninGA

Employee

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

rak22Author

DoninGA,

Thanks for the reply - Have been that route (phone number) already and a helpful person was looking into it but we lost the phone connected.

Note that my experience with the sequence of screens is not as you describe. My following those links/selections does not offer an opportunity to select the product - just shows an overall general number to use (that I have already tried).

Was trying to see if there is a way to submit a software bug report. ???

Thanks,

rak22

DoninGAAnswer

Employee

38rhogg

My 2024 turbo tax says it needs MacOS 13.0 but last year i used MacOs 12.7.6 and my Mac is too old to install 13.0. Can you help me?

VolvoGirl

Employee

@38rhogg

If you can't buy or borrow another newer computer (Windows or Mac) you can switch to the Online web version. You can't apply the Desktop CD/Download purchase to Online. You have to pay for Online separately. You will have to get a refund for the Desktop program. Then you can use the Online web version. You can try to get a refund from Turbo Tax, submit an online refund request within 60 days of receipt here https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=m5hf2mbo

If you switch to the Online version you can transfer your 2023 return done in the Desktop program to the Online version. Post back next year if you need help transferring.

If you used the Desktop program before you may notice several differences and not like the online version. It has less features and no Forms Mode. You can only do 1 return. Your return is only saved online so be sure to save both the .tax2024 data file and the pdf file to your computer when you are done. In case you need to amend in the future or if you need a copy to get a loan or something. You might not be able to access your online return when you need a copy.