Unable to Transmit Return but paid fees already

Forum|Forum|4 years ago
March 17, 2022
5 replies
0 views

Hello,

I know this has been asked many times by a bunch of other people. But, all my taxes are done and ready to transmit. Yet, when I click e-file turbotax just gives me the error saying that it could not transmit and nothing more. I've been through 3-4 support calls and they all give me the same stupid generic answer: clear your cookies, try a different browser, etc or try again in a few days which I've done so many times.

It's been 2 WEEKS since my taxes have been ready to e-file and every time support has NO IDEA what to do besides the generic answers. After running through the same stupid steps support goes through, they give up and say to "Call us back tomorrow and we can file it for you." When I call back and tell them to file, they INSIST on walking me through the same stupid steps during the screen sharing session. TurboTax has already charged my card for the fees and I STILL CANNOT FILE.

I HIGHLY suspect the issue is that TurboTax is choking out on generating the full return when I have 3K+ trading transactions (I was day trading all last year). Before I had put in my crypto transactions, it had no issues generating my tax forms. After adding my thousands of crypto transactions, it then chokes up and results in this bug

PLEASE SOMEONE ON THE TECH SIDE, PLEASE LOOK AT MY ISSUE. I do not want to walk through the same steps with call support who insist I clear my cookies and try a different browser when I know this is not the issue.

TurboTax Premier Online

dcuster

Oof. Join the club, I'm having a similar issue. I just posted here: https://ttlc.intuit.com/community/taxes/discussion/the-saga-continues-subtitle-turbotax-not-loading/00/2593007

TurboTax on Twitter directed me to follow this post (which of course is no help whatsoever): https://ttlc.intuit.com/community/tax-topics/help/why-am-i-getting-an-oops-there-was-a-drop-in-our-connec[product key removed]ge/00/2442340

NathanMLimAuthor

Hey dcluster. Looks like we are experiencing the SAME exact issue. So this is DEFINITELY on turbotaxes end.

Question for you, since you mentioned adding in your crypto transactions. About how many transactions do you have? Is it also above 1K?

I still have a very strong suspicion that if there is a HIGH number of transactions, TurboTax is timing out when trying to generate the tax forms. Based on the fact that the WebUI looks like it connects to an AWS instance (judging from the URL) and it probably craps itself trying to generate a big tax form, guessing because they're probably using the lowest cost instance possible.

dcuster

@NathanMLim that's my suspicion as well. I think I actually did hit over 1k transactions. It's odd that everything worked pretty okay until that last step of trying to submit the returns for filing. But I'm completely stuck now. I can't download any of the forms or even select "Clear & Start Over" under Tax Tools. Clicking on the Documents portion for 2021 shows nothing also (which seems to support your point about not being able to generate a report).

If I could just get my P/L number of crypto transactions, I'd just start over and enter that as one figure - not even worry about connecting the various API keys. I'm tempted to look elsewhere, but I'm already out $180 so I'd prefer to finish it with TT

KatrinaLO

There could be a number of reasons why you are having problems with transmission. I know you have called customer service a few times and are still having this issue. I'm going to suggest a few things here to make sure we have exhausted all efforts and tried things that have worked for others.

Please take a look at these TurboTax FAQ's here and also this one here pertaining to transmission and server issues.

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NathanMLimAuthor

You're giving me the generic answer of having to clear your cookies. No that does not work. I've tried that MANY times in several browsers on several devices and in incognito mode. I can't even click to print my hard forms to mail them as it crashes as well.

taxlady28

The best and quickest way is to delete the transactions and put in a summary instead.

TatTBTX

I used a summary from the start which only has 80 lines. For me, it crashed on miscellaneous income from staking rewards. The last entry caused the system to choke and now I'm stuck on the oops connection error.

RobertB4444

@TatTBTX The summary of transactions shouldn't have 80 lines - it should have one for each type of trade that you did. Your transaction summary should be at the front of your 1099-B or you'll have to go through and pick out the total amount for each type of transaction and then enter that.

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kennypammy

Also happened to me and it turned out another person had fraudulently already filed under my name and was seeking a huge refund. I immediately contacted all appropriate authorities plus Turbo Tax who admitted a different address was given for the fraudulent return. I now receive a security pin number from the IRS each year to add to my returns.

muccini.ivan

With an export form TaxBit of 3600 transactions, also the Desktop version fails (both on MAC and Windows).

How do you do the summary? Who does it means "for each type fo transaction", aren't there only short and long term ones?

Is it really required to mail the 8949 with all the transactions? One of the Turbotax advisors said to me that it is not necessary..

AmyC

Employee

Once you hit the 2,000 transaction limit or a basis total over 21,474,836.47, then you must enter manually. You can manually type in a summary of one or all 1099-B forms. You can enter 4 lines and cover the form(s).

Enter the totals for each:

short term covered
short term non-covered
long term covered
long term non-covered

When you enter summary data only, you are required to send a copy of your 1099B to the IRS. Once you submit your electronic copy, TurboTax prints out a cover letter and instructions on where to send a copy of your 1099B.

Here's where you enter your 1099-B in TurboTax:

Open (or continue) your return if it isn't already open
Select the magnifying glass, search for 1099-B and then select the Jump to link in the search results
Answer Yes to Did you sell stocks, mutual funds, bonds, or other investments in 2021?
- If you see Your investment sales summary, select Add More Sales
On the OK, let's start with one investment type screen, select the category that applies to your situation and Continue
Answer Yes to Did you get a 1099-B or brokerage statement for these sales?
At Let's get your tax info, choose to type it in yourself
Answer the questions about your 1099-B

@muccini.ivan

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marling

Yesterday I completed my TurboTax entries & clicked “e-file”. Like your case, mine failed to transmit. I tried several times & got the same results. I decided to quit & try today with the probability that I would need to use the short-form work-around.

Today when I launched TurboTax there were updates, which I installed & relaunched. This time the e-file transmitted successfully.

I’m using TT Premier on an iMac.