unable to upload ItsDeductible into TurboTax Premier 2024 (Windows)

Forum|Forum|1 year ago
February 6, 2025
2 replies
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I have tried several times, expecting that one of the recent updates might have fixed this issue, but alas not. I get this message: "Unable to sign you into TurboTax Cloud. Please check your sign-in info and try again."

FYI, I can log into ItsDeductible with the user name and password that I am using within TurboTax.

CatinaT1

Try this way another user was successful with:

Left side menu > select Tax Tools > choose "Tools" > pop up screen "Tools Center", select "Topic List" > Your Deductions & Credits > "Tax Breaks" scroll down screen to "Import ItsDeductible Online". I hope this helps

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fredflintstone1Author

Thanks for the suggestion. Regrettably my attempted log-in via that method still ends with the error message: "Unable to sign you into TurboTaxCloud. Please check your sign-in info and try again." I have double/triple checked that my "sign-in info" is correct, so I am still at a loss for how to solve this issue.

SteamTrain

Employee

wait..... Desktop or "online" software.

If you are on Windows Desktop software, try this:

1) go to the upper-left "File" menu and click on it.

2) Way down the pop-up menu, just above "Exit" is a sign-in item.

Make sure you are signed in there. that might do it.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

fredflintstone1Author

Thanks for the suggestion; however, I get the same error message ("Unable to sign you into TurboTaxCloud. Please check your sign-in info and try again.") with that approach as when I try to import from ItsDeductible. Aarrgghh!

DoninGA

Employee

@fredflintstone1 wrote:

Thanks for the suggestion; however, I get the same error message ("Unable to sign you into TurboTaxCloud. Please check your sign-in info and try again.") with that approach as when I try to import from ItsDeductible. Aarrgghh!

Are you seeing this screen when you select to download using ItsDeductible?