Question

Updated the Browser and cleaned everything. Still can not "Transmit". Every button works fine, but not this last one. Why we can not submit? The only way is you help subm

Forum|Forum|7 years ago
June 5, 2019
13 replies
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M

mesquitebean

Employee

Or do you have Internet Explorer to try? You've already tried Firefox and Chrome, right? Do you have IE to try?

M

mesquitebean

Employee

@yhaiyan739
It looks like a very important step is to make sure that COOKIES are enabled (allowed). I know you said you "cleared" the cookies, but you must also be sure you are allowing cookies, and not blocking any.

If you are blocking/disabling any cookies, you need to allow cookies for this purpose.. You can return the cookies settings to previous settings later after filing, if you wish. See my Answer below .

M

mesquitebean

Employee

It may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

Log out and clear your browser Internet cache.
Close the browser and reopen it.
Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
Log in and try again.
If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
Log in with the private window (again making sure cookies are allowed) and try the efile again

NOTE: Or are you using any script blockers/ad blockers? If so, perhaps they are blocking.

If that doesn't work, see if a different browser (with cookies allowed) will solve it.