Question

Updates

Forum|Forum|6 years ago
February 25, 2020
2 replies
0 views

cannot get any updates. the update window freezes and will not install. tried to leave it sit for over 45 minutes and nothing happens. all is frozen. How do i get updates so i can file without any errors?

ReginaM

There are a couple of things that you can try to move past the update screen:

Try closing TurboTax,
Compete a disk cleanup,
Restart your computer.

If this doesn't work try this:

If you've enabled pop-up blocking in your web browser, please turn it off and try again.
If it's still not working, try again using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.)
If those suggestions didn't help, try going back to your first browser and delete cookies.

Hope this helps!

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U

userfoxden

How do I get the updates so I can file?