Updates not updating, get stuck around 2%. Update says 3 minutes remaining, it has been saying that for 30 minutes. How do I get the updates to actually update?

Forum|Forum|4 years ago
April 18, 2022
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TurboTax Online

Best answer by bpshell

Yes, I was able to reach a TurboTax Support Person and uninstall/reinstall the software without losing my mostly completed returns.

However, this email response was not very timely. It was sent around 11:00pm on 04/18/2022. By that time, there is no way I could have uninstalled/reinstalled the software, finished the tax returns and filed by the 04/18/2020 tax filing deadline.

C

CarissaM

Please delete the software and reinstall the software.

If you still have issues after reinstalling, please let us know so we can further assist you.

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B

bpshellAuthorAnswer

Employee

Yes, I was able to reach a TurboTax Support Person and uninstall/reinstall the software without losing my mostly completed returns.

However, this email response was not very timely. It was sent around 11:00pm on 04/18/2022. By that time, there is no way I could have uninstalled/reinstalled the software, finished the tax returns and filed by the 04/18/2020 tax filing deadline.