Question

updating turbo tax

Forum|Forum|6 years ago
February 9, 2020
7 replies
0 views

Trying to e file federal return .When I click" transmit return now" a pop up indicates that I need update my turbotax. So as instructed I click "online "on tool bar click check for updates and it says my software is updated. Still unable to efile. Please advise...

Getting Started

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joshwatkins23

I've also had the same issue. I have been a TT user for many many years and have never experienced such a problem. I have been trying to file since Friday, February 7th. I've done everything I could think of. I've run a software repair, I've uninstalled and reinstalled. I've re-keyed e-file information. I am at my wits end. Would appreciate some assistance. Clearly there is a software issue happening yet no fix is posted. PLEASE ADVISE.

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Hsbshs12

I am having same trouble with Turbo tax deluxe. I hit the transmit returns now and it tells me to go to online menu and click check for updates. Which I do and then tells me I have updates but still won’t transmit. Keeps telling me I have to go to online and click check for updates

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Crowdeddesk

I am attempting to e-file federal and state return. Clicking "transmit return now" gives me a pop up indicating I need to update my turbotax. As instructed, I clicked "online" on tool bar, then click check for updates, and it says my software is updated. Returning to the window, I am still unable to e-file. Next steps please...

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cp52

I am having a similar problem. I have used TT for many years and just downloaded Deluxe for 2019 onto a brand new MacBook Air. When I try to open it, I get a message that Apple can't check for malware and the software needs to be updated (but doesn't indicate if it is TT software or Catalina which is fully up to date).

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GuyFromStl

I am experiencing the same issue. I tried to uninstall and reinstall the software. I even exchange the software in the store for a different copy and the same thing. After spending at least 10 hours doing this and being on the phone with TurboTax I finally was told there is a known issue and it is affecting many users. There were not able to provide any ETA except that it is a known issue and they are working on it.

Please respond to post if able when it is working as I hope I can try again tonight to submit the return.

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joshwatkins23

UPDATE: I was able to get the transmit to work but I'm not exactly sure how. I uninstalled and reinstalled the software, then performed a repair software. After that, I cleared out the browser cache / cookies / history and when I tried to transmit, it worked. Try the easy thing first and clearing out your browser cache, etc. It may do the trick.

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jacobmc2

Same issue here. This is very frustrating as we know that there is risk of someone filing a dummy return under our name. We also strive to file early to avoid someone filing a false tax return. TT better fix this soon!

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aaflores

I am also having trouble transmitting both federal and state returns with the same message that I need to update. I have followed all of the instructions in addition to uninstalling and installing the software. Please email me when someone replies....

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jacobmc2

I found a phone number online after I logged in online. I left my phone number and TT called me back in about a half hour. They had to send to me a link via email that allowed me to manually update my copy of TT. After a download and a couple automatic computer restarts, it finally worked, and my files were successfully sent and received tonight.

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DennisL15

Same issue here; 2/23/20. TURBO TAX--please fix this "known issue" and advise!

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KatrinaLO

If you are having issues and need assistance, please contact customer support by following the instructions below.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

But if you still feel you require additional assistance, you can contact us at (800) 446-8848.

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courseyrj

Ditto

Trying since 2/9/21 & can't get past "Update"

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TiffanyL

Please see the FAQ link provided below to run the update manually. After doing so, if the issue still persist, then I would suggest following the above message posted by KatrinaLO and reach out to TurboTax customer service for support:

Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

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