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upgrade is not correct product version

Forum|Forum|3 years ago
February 21, 2023
1 reply
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I have purchased the upgrade to the home/business product and downloaded the product from the intuit website. However, when I "install" it, it never asked for the license code and still shows up as the Premier product when I run it. What have I done wrong?

Best answer by HelenC12

In TurboTax CD\Download please navigate to the following:

Select Help in the upper left hand corner of TurboTax (you should see File Edit View Tools Online Help).
Select Switch product. You should see the product(s) you have.
You should also see Activate new product.
If you have H&B, select it and see if it loads. You may also have to restart your computer.
If you don't see H&B, select Activate new product.

C

ChondelLO

Employee

Try clearing your cache and deleting your cookies and then try again. If this doesn't resolve this experience, please contact Customer Support for assistance.

For information on how to clear your cache, please visit the help article below.

How to clear your cache - Intuit

For information on how to delete your cookies, please visit the help article below.

How do I delete cookies? - Intuit

For information on how to contact Customer Support, please visit the help article below.

How do I contact TurboTax? - Intuit

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J

jsspbusinessAuthor

I tried clearing everything in Safari and Chrome but still get the same result.The Home and Business download does not ask for the new license key and still has the Premier banner when started.

H

HelenC12Answer

In TurboTax CD\Download please navigate to the following:

Select Help in the upper left hand corner of TurboTax (you should see File Edit View Tools Online Help).
Select Switch product. You should see the product(s) you have.
You should also see Activate new product.
If you have H&B, select it and see if it loads. You may also have to restart your computer.
If you don't see H&B, select Activate new product.