Question

Upgrading from Download to Live

Forum|Forum|5 years ago
April 3, 2021
2 replies
0 views

Hello,

I bought TurboTax Deluxe and have to file 2 states so I had already paid for the state e file as well. However, I’ve hit a lot of snags and questions I haven’t seen before and decided I need help to finish filing. Can I upgrade to live from where I’m at and not lose all the money I’ve already spent between the download and state e files?

thank you!

X

xmasbaby0

Employee

Have that discussion with customer support.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

VolvoGirl

Employee

Sorry but LIVE is only for the Online web versions and not available for the Desktop program. You can not switch unless you start over in Online and pay for Online. And you wouldn't want to do that. The Desktop program has more features and advantages over Online.

You will have to try to get help with your Desktop program. What problems are you having? You can post here (we've seen almost everything) or call regular support.

Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/