Using Turbotax Advantage, but can't find the license code to activate my software

Forum|Forum|1 year ago
January 25, 2025
1 reply
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I purchased Turbotax Advantage in December figuring that it would help to have the software as soon as it is ready to start working on my taxes. Then never received any word that that I could actually download the software until I went looking for it this week. Now I have downloaded the software, but it is asking me for the license code. I never received a license code after purchasing advantage. I tried going to the website for the TurboTax Advantage account page and the Downloads screen like some of the instructions say, but I do not see it in there. What did I pay for if not the ability to get the software and use it?

Best answer by DoninGA

@ajdowns wrote:

On that page, I see an Expected release date of November 2025, but no license code or anything else. Is that seriously telling me that when I bought the advantage in early December 2024, that I will not receive software from that purchase until November of 2025?

If you purchased the Advantage subscription in December 2024 then it would be for tax year 2025 to be released in November of 2025. You needed to purchase the Advantage subscription before early November 2025 to get the 2024 desktop edition.

If you want to cancel the Advantage subscription see this - https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/cancel-turbotax-advantage-subscription/L4UBBY0Th_US_en_US?uid=m6cnc7hl

Or you can purchase the 2024 desktop edition now (assuming you have not already been charged for the 2024 software) - https://turbotax.intuit.com/personal-taxes/cd-download/

If you have been charged for the 2024 software then contact TurboTax support for assistance.

Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

DoninGA

Employee

Sign onto your download account here and your 2024 desktop edition and the license code should be available - https://accounts.intuit.com/app/account-manager/productsBilling/turbotax?piuInFlyout=true&openBlueDot=true&accountSwitcherInFlyout=true&rgn=US&prgn=US&account-scheme=ind

ajdownsAuthor

On that page, I see an Expected release date of November 2025, but no license code or anything else. Is that seriously telling me that when I bought the advantage in early December 2024, that I will not receive software from that purchase until November of 2025?