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February 9, 2020
Question

VirusTotal detections

  • February 9, 2020
  • 1 reply
  • 0 views

Two different AV programs are detecting trojans or adware with your Windows digital download. Please either have them whitelist your software or fix whatever it is they're detecting.   Most show clean, but 100% clear would be great.

 

https://www.virustotal.com/gui/file/6be5245fda03a43fdc1bd9c4ea1f07e5c099db[phone number removed]a3d1a4defedfeb/detection

 

Thanks.

    1 reply

    DoninGA
    Employee
    February 9, 2020

    Turn off your virus detection or malware detection software so that you can download the software purchased from TurboTax.  Once downloaded and installed, turn them back on.

     

     

    February 9, 2020

    I can download it and install.  Speaking as a developer myself, if you want to have folks have full confidence in your software, it's best to have a clean detection, not a workaround to disable security precautions.