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"We are sorry, we are having trouble authorizing your credit card. Please verify your billing address, card number and CVV and try again. "Solution?

Forum|Forum|6 years ago
March 2, 2020
8 replies
0 views

Of course, I checked all the input data, US address, tried two different US-issued cards, checked with the bank, cards are good, but still can't pay. How to fix?

TurboTax Premier Online

Best answer by KatrinaLO

Please see the information below for assistance:

https://ttlc.intuit.com/community/taxes/discussion/how-do-i-resolve-the-error-we-are-sorry-we-are-having-trouble-authorizing-your-credit-card/00/193692

KatrinaLOAnswer

Please see the information below for assistance:

https://ttlc.intuit.com/community/taxes/discussion/how-do-i-resolve-the-error-we-are-sorry-we-are-having-trouble-authorizing-your-credit-card/00/193692

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ryan25

I tried everything there with no luck. I have tried different credit cards, different web browsers, different computers. I have verified multiple times that the addresses match perfectly. I've used the option to copy the information over from my tax return and also entered it manually.

TerukoL

Employee

Just to clarify, are you using a credit card and address based in the U.S.?

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etb

Spent two hours on this, was on phone with agents for over an hour. Tried four diff CC, all with correct addresses that matched filing address. Spoke to three different agents. Tried two computers, four different browsers. Verified that our account wasn't secretly locked.

The ONLY thing that worked was installing the turbotax app on my iPhone, then paying via Apple Pay. So frustrating!

hamlethh1

I bought my turbo tax from Target and it is a web download. Perhaps this is the reason. It may be defective software download via internet purchase. Similar to all others, I changed my credit cards and checked everything else and even computers and it still not allowing me to upload into IRS and pay with my credit crad or use my refund. Can someone provide a phone number for Turbo Tax or Intuit to call and speak to a live support?

Also another thing that is happening is that the one time State Tax return is $20, but when you go to pay with credit card it says $25. So definitely something is wrong with the software.

I may have to go to Best Buy and buy the actual package on a CD instead of the web download. The only reason I bought the web download is because my computer does not have a CD player.

Any advise?

CarissaM

If you are having trouble paying for your e-file, you can click here to speak with a customer support specialist.

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Skip McK

Turbo Tax Premier won't accept my credit card to pay filing fees.

TurboTax didn't have any problem accepting my card when they wanted me to buy their program!

How do I get Turbo Tax to accept my filing fees so I can e-file?

MichelleLO

Please reach out to TurboTax Customer Support for assistance with this issue. To get you to the right person, use the keywords billing issues.

What is the TurboTax phone number?

@Skip McK

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radko

The problem is TurboTaxes Billing Address Verifier. There here is the weird trick to get passed it. In the address field put in "gibberish" just let your fingers touch random keys Do the same for your city. Your State and Your Zip code should be correct. Put in your credit card info in and process the payment. Hope this helps.

Connie Jo Moyer

I need to use a different credit card

Connie Jo Moyer

I need to use a different credit card.

How can I change it on Turbo Tax?

Baseballdad

Same **bleep** show different year don’t **bleep**ing say I have the wrong address or card information just let me pay

HeatherPLO

If you have tried all suggestions, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.

@Baseballdad

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Boykintina

I’m trying to change my billing address

Cumerin

Make sure that the name shown on the CC is exactly the same on all forms. Middle Initial included.