Question

We could not e-file your return for the following reason: Our records indicate that you are not entitled to efile one or more formsets.

Forum|Forum|5 years ago
February 7, 2021
25 replies
0 views

We could not e-file your return for the following reason:
Our records indicate that you are not entitled to efile one or more formsets.

TurboTax Self Employed Online

N

npierson777

Not all the forms could be e-filed. You need to provide more information to us to be able to answer your question.

C

chowdhuryaAuthor

What other form? Please let me know.

Re: We could not e-file your return for the following reason: Our records indicate that you are n...

Not all the forms could be e-filed. You need to provide more information to us to be able to answer your question.

C

ChondelLO

Employee

We are unable to see your return in this public forum. TurboTax Live is an online product that lets you get help and guidance from a tax expert when you are preparing your tax return, including the option for a final review of your return. Click here for info on how to get TurboTax Live.

For IRS forms availability click here.

For state forms availability click here.

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J

JohnDoe22

I'm having the same issue. commenting so I can get notified when the issue is resolved.

K

KurtChadderton

same issue, please let me claim the money held hostage from last year

K

KurtChadderton

Was able to delete state and redo it.. it was then able to be efiled

ChristysCallCenterLLC

This does resolve the issue.

J

JAYJASMINE

Here is what I did to resolve the issue of my efiling being rejected with "Our records indicate that you are not entitled to efile one or more formsets"

And before I tell you the solution that I came up with let me state that when I spoke with TurboTax staff today and yesterday, they had absolutely no clue how to resolve the issue.

Okay, so since I had already paid for the federal return I could not delete it. I then realized through no fault of my own Turbo Tax never requested I pay for the state return. So I deleted the state return. I then re-added the state return and this time Turbo Tax requested payment. I paid and then bam!! I was able to efile successfully!!

This is an obvious flaw within Turbo Tax that they need to fix!!!

T

Tessneypes

So you got double charge in turbo tax?

Because I did the same, I paid then the message appeared the error message, then I’ve read forum that need to redo the state. So I REDO STATE but I am hesisting to file again becuase you need to pay again. I really don’t know what to do please help.

J

JAYJASMINE

I paid once for federal and once for state. I always had to pay separately for state but this year it did not ask me to pay for state the first time but then I deleted state and added it back and the efile finally went through.

A

Adonis 11

I need a response a well

T

Tessneypes

Just read this forum and it solves my problem. Hope it help you guys too.

Just reposting the post.

REPOST:

UPDATE!!! on above comment^^

so like i said i deleted my state taxes and re did them, then it asked me to pay again (i already had paid $40 dollars and it asked me to pay another $40) i didnt want to so i called to get an explination for having to pay again. guy on the phone said that i paid $40 for my federal, now i had to pay $40 for my state, I didnt understand why if originally it only made me pay $40. well I gave in and paid the $40 again. and it worked i was able to submit. so I think one of two things happened, either there was a glitch in the system and it never prompted me to pay the total $80 from the beggining. or there was something wrong with my state taxes and by deleting and resubmitting it fixed my issue. all in all paying another $40 for avoiding a headache wasnt a big deal. HOPE THIS HELPS YOU ALL!!

J

JAYJASMINE

They have always charged 2 separate fees, one for federal and one for state...just so you know they are not charging you extra.

Charlie

T

Tessneypes

SOLVED THE ISSUE. Read forum today. And it helped.
REPOST :

UPDATE!!! on above comment^^

so like i said i deleted my state taxes and re did them, then it asked me to pay again (i already had paid $40 dollars and it asked me to pay another $40) i didnt want to so i called to get an explination for having to pay again. guy on the phone said that i paid $40 for my federal, now i had to pay $40 for my state, I didnt understand why if originally it only made me pay $40. well I gave in and paid the $40 again. and it worked i was able to submit. so I think one of two things happened, either there was a glitch in the system and it never prompted me to pay the total $80 from the beggining. or there was something wrong with my state taxes and by deleting and resubmitting it fixed my issue. all in all paying another $40 for avoiding a headache wasnt a big deal. HOPE THIS HELPS YOU ALL!!

G

GabiU

Community Manager

Hello! Hopefully this helps

I get the message "not entitled to efile one of more formsets".

Please troubleshoot with the options below. If needed, we will need to investigate your experience.
Thank you for your participation and patience.

a. Check Availability
Please confirm all forms you are filing are available and supported to be e-filed. When will my forms be ready?

(The 8915-E Form is projected to be e-fileable starting 02/24/2021)

b. Sign out, Remove state and try again
If all your forms are ready and available to be e-filed and you receive this message, please follow the steps below

Sign out of TurboTax.
Sign back in.
E-file the return again.

You may need to remove your state and prepare your state return again to move past the error and successfully e-file

c. Send us your tax file
Still receiving the message? We'd like to take a deeper look at your specific situation. Please attach screenshots, detailed instructions on where you are in the TurboTax Program and a token number. (This token number gives us your tax file with all your personal information removed)

TurboTax Online:
Click Tax Tools in the menu to the left.
Click Tools, and then
Click Share my file with Agent.
A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us.
Provide the token number that is generated onto this thread.

TurboTax Desktop:
Select Online menu if the customer is using Windows. Select “Help” if using a Mac.
Select Send Tax File to Agent.
A pop-up message will appear, and the customer will select, Send. If using Mac "Send Tax File to TurboTax Agent"
Note: Desktop will save a file to your computer unless you uncheck the box.
Another message will appear. Provide the token number that is generated onto this thread.

**Say "Thanks" by clicking the thumb icon in a post **Mark the post that answers your question by clicking on "Mark as Best Answer"

A

Adonis 11

This is what helped me. I deleted state return and was able to file immediately. thank you

L

Lulu lemon

I had the same issue. For 2 days I kept getting errors that I couldn’t file certain a forms. I now realized Turbo tax charged me just for the federal and not the state tax. After reading your post. I deleted the state filing and processed the fed, the federal transmittal went through just fine. Now I have to file the state separately. Turbo tax should fix this issue.

M

miirshad

After many attempts of trying to eFile with this issue, here is what I found and How I fixed it.

You will get this error if you filing with TurboTax Deluxe but if TurboTax asked you to pay 39$ for the federal but never asked for State (State is free only when you file your Federal for free in TurboTax).

If you are sure that you only paid for Federal (39$) but not for State, then that is what preventing to eFile.

How to Fix ?

Go to state and delete the state only (not the federal that you already paid for) and add it again. This will trigger to pay for state and will resolve the issue once you proceed to eFile. I tried multiple ways without deleting the state. But this seems to be the only option unless you Chat or Speak with the customer service.

J

JAYJASMINE

Hmmm...thanks but I posted that fix yesterday. And customer service has no clue!! None!!!

Charlie

M

mjole8

I'm having the same issue!

H

HeatherPLO

Please troubleshoot with the options below. If needed, we will need to investigate your experience. Thank you for your participation and patience.

a. Check Availability
Please confirm all forms you are filing are available and supported to be e-filed. When will my forms be ready? (The 8915-E Form is projected to be e-fileable starting 02/24/2021)

b. Remove state and try again
If all your forms are ready and available to be e-filed and you receive this message, please follow the steps below

Sign out of TurboTax.
Sign back in.
E-file the return again.

You may need to remove your state and prepare your state return again to move past the error and successfully e-file.

c. Send us your tax file
Still receiving the message? We'd like to take a deeper look at your specific situation. Please attach screenshots, detailed instructions on where you are in the TurboTax Program and a token number. (This token number gives us your tax file with all your personal information removed)TurboTax Online:
Click Tax Tools in the menu to the left.
Click Tools, and then
Click Share my file with Agent.
A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us.
Provide the token number that is generated onto this thread.TurboTax Desktop:
Select Online menu if the customer is using Windows. Select “Help” if using a Mac.
Select Send Tax File to Agent.
A pop-up message will appear, and the customer will select, Send. If using Mac "Send Tax File to TurboTax Agent" Note: Desktop will save a file to your computer unless you uncheck the box.
Another message will appear. Provide the token number that is generated onto this thread.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

H

heatherdshaffer01

Getting same error code and i already paid for the service so what do we do now? its not even showing what is missing all it is saying is

Our records indicate that you are not entitled to e file one or more form set.

T

TiffanyL

We have received numerous reports of this experience that appear to be coming from various areas of the program. Please troubleshoot with the options below. If needed, we will need to investigate your experience. Thank you for your participation and patience.

a. Check Availability
Please confirm all forms you are filing are available and supported to be e-filed. When will my forms be ready?(The 8915-E Form is projected to be e-fileable starting 02/24/2021)

b. Remove state and try again
If all your forms are ready and available to be e-filed and you receive this message, please follow the steps below

Sign out of TurboTax.
Sign back in.
E-file the return again.

You may need to remove your state and prepare your state return again to move past the error and successfully e-file.

c. Send us your tax file
Still receiving the message? We'd like to take a deeper look at your specific situation. Please attach screenshots, detailed instructions on where you are in the TurboTax Program and a token number. (This token number gives us your tax file with all your personal information removed)

TurboTax Online:
Click Tax Tools in the menu to the left.
Click Tools, and then
Click Share my file with Agent.
A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us.
Provide the token number that is generated onto this thread.

TurboTax Desktop:
Select Online menu if the customer is using Windows. Select “Help” if using a Mac.
Select Send Tax File to Agent.
A pop-up message will appear, and the customer will select, Send. If using Mac "Send Tax File to TurboTax Agent"

Note: Desktop will save a file to your computer unless you uncheck the box.
Another message will appear. Provide the token number that is generated onto this thread.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"