Question

We need to make one more check - Turbo Tax Deluxe 2019

Forum|Forum|5 years ago
June 30, 2020
1 reply
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I'm trying to file Fed and NYS returns electronically. Every time I click transmit returns now, turbo tax message pops up "We Need to Make One More Check. Everything looks great on your return. We've double-checked it for accuracy and to make sure you got all the tax breaks you deserve. But before you e-file, we need a little more information that we didn't need earlier."

Next options are change filing methods or continue. And after clicking continue it takes us back to transmit returns now.

however there are no errors & nothing to update. Please help...

GiseleD

You may want to log out, clear your cookies and cache, and then log back in.

Here's how:

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

Google Chrome
Mozilla Firefox
Microsoft Internet Explorer 11 (use the drop-down on the upper right corner of that page for earlier versions)
Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

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