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March 2, 2021
Question

Website keeps circling back asking me to check the Principle Residence button for yes. I do that, and you still won't let me e-file.

  • March 2, 2021
  • 1 reply
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1 reply

EbonyL122824
March 8, 2021

You may have to log out of the program, clear your cache and cookies, and log back in. Please see the TurboTax FAQ here for instructions on clearing your cache. See here for instructions on clearing your cookies. You may also try using another browser or using the phone app here if the above does not work. If none of these resolve the issue, contact customer support here for further assistance.

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