Question

What are the hours one can get live help from TurboTax?

Forum|Forum|5 years ago
March 31, 2021
7 replies
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TurboTax Live Self Employed

Employee

You are posting from TurboTax Live. You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 9 p.m. Pacific time.

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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rae7333

just tried to call and got the message they only answer on Monday through Friday. Would have been nice to have included that in your answer.

VolvoGirl

Employee

The prior answer was during tax season when phone support was open 7 days a week.

SusanY1

TurboTax live help is available 5AM-9PM Pacific Time. The best way to contact us is to start HERE.

Please try to be specific in the reason for contact area so that you are routed to the proper department. This helps to ensure that we do not have to transfer your call or subject you to any longer hold times than absolutely necessary.

TurboTax Live customers should click on the Live Help icon from inside the TurboTax program to reach their dedicated help line.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

S

Shanda6363

I need yall to fix my taxes from 2022 to 2020

VolvoGirl

Employee

Sorry no one can fix them but you. What was wrong? If they were filed you need to amend them to fix them. How to amend

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/amend-change-correct-return-already-filed/L4VjJ9BA2_US_en_US

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xmasbaby0

Employee

@Shanda6363 TurboTax provides software for do-it-yourself tax returns. No one else has access to your tax returns or to your account. If you made any mistakes on your tax returns, you are the only one who can access those tax forms and make the changes by amending the tax returns yourself. TurboTax cannot/will not do that for you. Provide some details about what you think was wrong on the tax returns so we can be more helpful as to what you need to do in order to amend.

DO I NEED TO AMEND?

https://ttlc.intuit.com/questions/1908543-do-i-need-to-amend

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

K

Kdj159

I need to delete this account and start over, it’s not letting clear and start over because of e file

DoninGA

Employee

@Kdj159 wrote:

I need to delete this account and start over, it’s not letting clear and start over because of e file

Once you have e-filed the tax return the account cannot be cleared or started over.

You will have to wait for the IRS to either Accept or Reject your filed federal tax return.
If the return is rejected you can make the necessary changes and e-file again.
If the return is accepted you will have to amend your original tax return. An amended return, Form 1040-X, can only be printed and mailed to the IRS if the original tax return was not e-filed. The IRS will take up to 6 months or longer to process an amended tax return.

Before starting to amend the tax return, wait for the tax refund to be received or the taxes due to be paid and processed by the IRS.

See this TurboTax support FAQ for amending a 2021 return - https://ttlc.intuit.com/community/tax-return/help/how-do-i-amend-my-2021-return/00/2544441

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Paulinojr100

Hello I need help processing a payment

DoninGA

Employee

@Paulinojr100 wrote:

Hello I need help processing a payment

What type of payment? TurboTax account fees? Federal taxes owed? Federal estimated taxes paid? Federal extension payment? State taxes owed?

K

kimb5648

My Turbo Tax line has moved all the way across today so I'm trying to see how much longer will it take for my refund to come

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xmasbaby0

Employee

@kimb5648 That line means nothing except that twenty-one days has elapsed. TurboTax never knows when or even if your refund is issued. Your only information must come from the IRS.

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount (line 35a of your 2021 Form 1040) of your federal refund to track your Federal refund:

https://www.irs.gov/refunds

To track your state refund:

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-problem-should-i-be-worried

OR——if you filed by mail, expect a long wait. It is taking the very backlogged IRS six to nine months to process mailed returns. Until a human opens your envelope and enters the data into the system, nothing will even show up on the refund site, so you will have to be very patient.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

K

kimb5648

On my tax refund status the bar has moved all the way across completely green so I'm just wondering how much longer would it take for my refund to come after this stage