Question

What do I do about the lack of a complete check scan? I was alerted to this in an email after filing and return accepted by IRS. How do I do that or is it too late?

Forum|Forum|3 years ago
February 6, 2023
1 reply
0 views

No text available

TurboTax Deluxe Online

Who was the email from? Without the scan, Turbo Tax would not have been able to file the return. If the IRS has accepted the return, there is nothing that can be done about this.

If you have further questions on this, please click here to speak with us over the phone.

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

K

kevinabeaneAuthor

It was from Turbo Tax, message was:

We’re reaching out to you because you might have noticed that the “We’ll run a completecheck scan to finalize” screen was blank when you were working on your taxes last weekend. This was a minor issue in TurboTax that was resolved quickly.

We truly apologize for any inconvenience this might have caused you and want to invite you to return to your TurboTax account now that we’ve resolved the matter.

Thanks for being part of the TurboTax family.

Warm regards,

The TurboTax Care Team

K

kevinabeaneAuthor

There is no way for me to tell if the “completcheck scan” was run. If it was, there would not have been a reason for them to send me an email about it. So I am confused.