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C
cm-atkinson
March 17, 2023
Question

What do I do if TurboTax is stuck on a page that says "preparing your documents" even after 10 minutes?

  • March 17, 2023
  • 1 reply
  • 0 views
When I click the "View Return" button during the "File" step of the process a new browser window opens saying "Preparing your documents..." and never shows documents. Using Chrome. I have tried several times. Even closing browser and restarting.

1 reply

M
MichelleLO
March 17, 2023

Please try logging completely out of the TurboTax website, then clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser.

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