Sometimes clearing your cookies or doing an update can help with error messages. First, close your return and follow the steps below to see what you need to do depending on the version of TurboTax you are using: If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser. You can also try using a different browser If using TurboTax Desktop: Please see this FAQ. Make sure you have ran all the updates

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Forum|Forum|2 years ago
April 15, 2024
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LeticiaF1

Sometimes clearing your cookies or doing an update can help with error messages. First, close your return and follow the steps below to see what you need to do depending on the version of TurboTax you are using:

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.
- You can also try using a different browser
If using TurboTax Desktop: Please see this FAQ.
- Make sure you have ran all the updates