Question

What does "Turbo tax is on a read only volume" mean?

Forum|Forum|7 years ago
June 1, 2019
3 replies
0 views

Your system is driving me crazy!

TurboTax Premier Mac

Employee

Check that you are not trying to run TurboTax directly from a CD or a disk image. Eject these if loaded, and launch TurboTax from the icon in your Applications folder.

D

dgr85nsrAuthor

I did all that 6 times

S

sotampacane

I had the issue loading Turbo Tax for Mac 2020 today. It took 3 technicians over 2 hours and in the end I figured out the problem myself, even with the person sharing my screen.

At the end of the day, what was happening after downloading the software, Turbo Tax tells you do drag it into your Applications folder, which in my view is the "A" sitting on the dock. Nope. They literally want you to drag it to the "A" directly to the right, within the dialog box itself. It's incredible how inept the instructions and guidance is, but once I did that, it loaded very easily on my Mac.

My return will probably take 90 minutes to prepare. It took 2+ hours just to load the software.

macuser_22

Employee

@sotampacane wrote:

I had the issue loading Turbo Tax for Mac 2020 today. It took 3 technicians over 2 hours and in the end I figured out the problem myself, even with the person sharing my screen.

At the end of the day, what was happening after downloading the software, Turbo Tax tells you do drag it into your Applications folder, which in my view is the "A" sitting on the dock. Nope. They literally want you to drag it to the "A" directly to the right, within the dialog box itself. It's incredible how inept the instructions and guidance is, but once I did that, it loaded very easily on my Mac.

My return will probably take 90 minutes to prepare. It took 2+ hours just to load the software.

That is the standard Apple provided install dialog. All Mac applications are installed that way - by dragging the app to the Applications folder that is in the *install* box that open when you mount the .dmg file. Mac installs have worked that way for many years.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

S

sotampacane

That comment doesn't make a lot of sense to me and doesn't seem relevant to those of us who kept getting the read only problem.

5

5japan20

I have downloaded Turbo Tax completed my return and tells me to save to file but won’t save because it is read only. What should I do????? Very frustrated!!!!

macuser_22

Employee

@5japan20 wrote:
I have downloaded Turbo Tax completed my return and tells me to save to file but won’t save because it is read only. What should I do????? Very frustrated!!!!

If a Mac, be sure yiu are saving to your hard drive and not a CD or thumb drive.

Be sure your System Preference -> Security & Privacy -> Privacy -> Full Disk Access has TurboTax checked

If not use the + to add it.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

J

jjrocket

That fix solved my problem! Mine is a later version, 2023, and I had to add 2033 using the bottom arrow on FULL DISK ACCESS but problem fixed and I am now able to save! Thanks