Skip to main content
January 18, 2020
Question

What if I have multiple accounts and can’t access them to view my W2

  • January 18, 2020
  • 1 reply
  • 0 views
No text available

1 reply

Employee
January 18, 2020

Please explain what that means.  Multiple accounts where--multiple TurboTax accounts?  What does "view W-2" mean?   What are you wanting to do?  TurboTax does not have a copy of your W-2, although you "may" be able to import a 2019 W-2 into your return.

 

If you have multiple TurboTax accounts, we can tell you how to find them and recover account access.

April 15, 2020

I have used multiple tax filing platforms through the years and can't access, or even know with whom I filed with last year 2018 return. My stimulus was deposited into a bank account I do not recall but can if I could find last years return. I don't know if this is something you'd be able to assist me with?

Employee
April 15, 2020

@joewbanks77 wrote:

I have used multiple tax filing platforms through the years and can't access, or even know with whom I filed with last year 2018 return. My stimulus was deposited into a bank account I do not recall but can if I could find last years return. I don't know if this is something you'd be able to assist me with?


I may be able to help you in part.   You said you don't know whom you filed with last year.  If you used Online TurboTax for your 2018 return, the steps below will help you find it.

 

As for a bank account you don't recognize, if you did use TurboTax and chose to pay any fees out of your Federal refund, the IRS would have sent your 2018 refund to an intermediary bank where the fees are subtracted.  And if you did use that method, the IRS would have the info for that intermediary bank.  So if that's what you did, then maybe that is your temporary account at that intermediary bank, although those accounts should have been closed after the fees were paid, and I'm not familiar how that intermediary bank is handling the economic stimulus payments it might receive now for those users.  In any case, I'm not familiar with the intricacies of the stimulus payments so cannot help further with that.  

 

Or some people chose to get their 2018 refunds on a prepaid debit card such as the Turbo Visa Debit Card; did you have it sent to such a debit card?  Or less commonly some people chose to have their 2018 refund deposited to a brokerage account (which sometimes uses a different underlying bank for it's banking than a user suspects.)

 

In any case, if you used Online TurboTax for 2018, here's how to find and access your TurboTax account (or accounts).

 

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

 

To get a list of your User IDs and recover account access, you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.