What is the link for the 2019 Release Notes for the desktop product? The previous release notes link is invalid with the new support site

Forum|Forum|6 years ago
December 28, 2019
9 replies
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TurboTax Online

Best answer by GabiU

Thanks to your feedback, Release Notes is making a comeback! We're working on a process to make sure you all get updated information.

You've made a difference and we appreciate you taking the time to reach out to us on the community.

Happy filing!

Anonymous_

Employee

The release notes have been removed from the TurboTax site and the actual link (seen in the update box) should be removed in some future release.

If you need to contact Support (link below) you can do so during regular business hours.

https://support.turbotax.intuit.com/contact/

zeisero1

Why in the world would you not want to inform your customers about changes to their software product, and instead force them to call you to find out what a program update contains? Bizarre customer focus!!!

doylemjr133

Employee

I agree with others about the link to updates that is non existent.

I have been a customer for many years and I guess I will have to migrate to another software.

Very disappointing.

JohnQT

Like most everyone else coming here via the hyperlink in the application updates results window, I have the same question...

Here is some feedback for Intuit. I also provided mostly the same feedback via a "web survey". Hopefully they have some AI bots running over this forum looking for keywords to gauge customer dis-satisfaction.

Is it REALLY that hard to fix the hyperlink in the program update results dialog to NOT point to a non-existent page? The least you could do for your customers is to put a web page up at the current program dialog URL that APOLOGIZES for the fact that you apparently do NOT intend to provide Release Notes! I could do that with just 5 minutes of my time. You wouldn't need to spend a dime on this. Please put some effort into it!

Seriously, this is Web 101 level stuff. PLEASE FIX IT.

Of course you have a captive audience Intuit, as nobody here buys your product because they feel they have a real choice. But still, shouldn't you at least try to look like you care?

DanDuser

Still broken and no landing page!! My trust in TurboTax is rapidly deteriorating!

tparikka

I need to be able to see the release notes of software that is handling my taxes so I know whether a bug will force me to file corrections. If Intuit insists on obfuscating release notes I will move my entire household to a competing product.

nwbikerbabe2

I agree with the comments from customers. This is really bad policy to hide the release notes. How does one know if a customer needs to re-file? At a minimum it is good to keep your customers informed of the changes. This is incredibly annoying. As a long-time TurboTax user I would definitely consider switching to a different product. This shouldn't be rocket science to fix. At least be upfront with why it was removed.

williasp

When I opened TT the other day, it downloaded "critical updates" of March 12. This is disconcerting by itself. And, like others noted, the link for "more details" leads to a dead page. What the heck? How incompetent and idiotic is that? I need to know if my already filed tax return is OK? I submitted a separate inquiry on this, but I suspect it will go unanswered. Anyone at TT actually paying attention?

Anonymous_

Employee

@williasp wrote:

I need to know if my already filed tax return is OK?

TurboTax will notify you if you need to amend due to a programming error.

See https://ttlc.intuit.com/community/amending/help/do-i-need-to-amend/00/27607

Further, you can start TurboTax, after the update, and see if anything has changed, particularly, your refund or tax due amount.

nwbikerbabe2

That's all good, but it doesn't address the issue of informing your users about what has changed. As a retired software engineer, I like to know what has changed and I know Intuit must be keeping a list of changes. Publishing a sanitized version giving basic information is simply good customer relations.

GabiU

Answer

Community Manager

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Anonymous

Thanks! This is great!

DanO-

It is very disappointing that we users STILL (Oct. 3, 2020) can not see the details of what a software update includes. I have been using TurboTax for over 30 years and feel that it and Intuit support is getting worse not better. You are pushing me to try some other software.