What is the product download issue that Support is telling me will cost $250 to fix?

Forum|Forum|7 years ago
June 6, 2019
6 replies
0 views

I purchased, 10/23/2016, a 3 year support package including Quicken until 2020 and TurboTax through 2017. Recently, I’m told TurboTax will not download due a software issue that will involve another company and additional cost, $250.00, to fix so it will download.

This is unacceptable.

Every time I call Support to activate a purchased service I’m subjected to “up-selling” for one reason or another.

I would like an explanation and the delivery of the services purchased.

TurboTax Premier Windows

Best answer by Opus 17

Never search for support help on Google, scammers are very good at buying ads that put their scams at the top of the result.

Turbotax Support can be accessed using the web form at the bottom of the page, this way you will get an authentic phone number.

If you want maximum help with your taxes, you can use Turbotax Live Online. It is the online program but with live access to a CPA or enrolled agent to help you. This is the most expensive version of Turbotax, at $149 to $179, but gives you guaranteed help from a legitimate tax pro.

https://ttlc.intuit.com/replies/3300041

DoninGA

Employee

To the best of my knowledge TurboTax has never offered any type of multi-year support package for any software.
What website did you use to purchase this package? And what website are you using to contact TurboTax?

VolvoGirl

Employee

Sounds like you were calling a fake company that is scamming you.  If you found a phone number on the internet then it was fake.  Neither TT or Quicken charges for support or sends you to another company and will not install other programs to your computer.

Go to Quicken support here,
<a rel="nofollow" target="_blank" href="https://getsatisfaction.com/quickencommunity">https://getsatisfaction.com/quickencommunity</a>

Quicken doesn't charge more than $39 for support and support is free for the current versions.  So if you are getting charged a big amount or someone is trying to sell you a program to clean or repair your computer that is not Quicken.  There are several fake support places that are scamming you and will mess up your computer. And even though Quicken can probably do a screen share with you they can not touch or control your computer or download anything to it.

See Quicken Kathryn's FAQ on 3rd party support
<a rel="nofollow" target="_blank" href="https://getsatisfaction.com/quickencommunity/topics/quicken-faq-why-is-quicken-charging-me-for-product-support-where-can-i-get-free-quicken-support">https://getsatisfaction.com/quickencommunity/topics/quicken-faq-why-is-quicken-charging-me-for-product-support-where-can-i-get-free-quicken-support</a>

And, Be aware of 3rd party support!
<a rel="nofollow" target="_blank" href="https://getsatisfaction.com/quickencommunity/topics/please-be-aware-third-party-support-companies">https://getsatisfaction.com/quickencommunity/topics/please-be-aware-third-party-support-companies</a>

P

parksslAuthor

Employee

Intuit Services Email: <a rel="nofollow" target="_blank" href="mailto:contact@supportquick.us">contact@supportquick.us</a>

DoninGA

Employee

This is the official Quicken support website - <a rel="nofollow" target="_blank" href="https://www.quicken.com/support#windows">https://www.quicken.com/support#windows</a>
What you are using is a scam website and contact for Quicken

macuser_22

Employee

"supportquick" is owned by a private party and is a GoDaddy domain that has no relationship to Quicken or Intuit.
<a rel="nofollow" target="_blank" href="https://domainbigdata.com/supportquick.us">https://domainbigdata.com/supportquick.us</a>

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

O

Opus 17Answer

Employee

Never search for support help on Google, scammers are very good at buying ads that put their scams at the top of the result.

Turbotax Support can be accessed using the web form at the bottom of the page, this way you will get an authentic phone number.

If you want maximum help with your taxes, you can use Turbotax Live Online. It is the online program but with live access to a CPA or enrolled agent to help you. This is the most expensive version of Turbotax, at $149 to $179, but gives you guaranteed help from a legitimate tax pro.

https://ttlc.intuit.com/replies/3300041