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June 22, 2020
Question

What should I do if after I entered my bank info to process my federal payment nothing happens, just keep showing that is processing?

  • June 22, 2020
  • 1 reply
  • 0 views
It's been like this for 30 minutes

1 reply

CatinaT1
June 23, 2020

If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 To clear your cookies use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

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