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A
albbar
April 7, 2023
Question

Whats going on i paid for the service then when i try to pay my taxes it says Oops! It Looks like we hit a snag this has been happening for the past few hours

  • April 7, 2023
  • 1 reply
  • 0 views
it wont let me take the next step to pay my taxes very disppointed just keeps saying Oops! It Looks like we hit a snag

1 reply

CassLO
CassLO
April 7, 2023

Please attempt the steps below to fix this issue:

  1. Log completely out of TurboTax
  2. Clear your cache and delete your cookies on your browser
  3. Close completely out of the browser and reboot your computer
  4. Re-open everything including logging back into TurboTax
  5. You may also attempt using a different browser ( FireFox, Chrome, Internet Explorer ect)


For further instructions on how to clear cache and delete cookies, please see the links below:
Clear Cache

Delete Cookies

 

If the issue persists, please reach out to our TurboTax Customer Care team: Contact Us

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A
albbarAuthor
April 11, 2023

Tried all suggestions

 still having same problem no change after clearing cache and cookies Using 3 different Browser the app, 3 different Internet connections,using above minimum connection speeds

C
CarissaM
April 12, 2023

It would be best to follow the instructions here to give us a call, so we can better look into this. @albbar 

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